Privacy Policy

Welcome to Arooj Arts. We are committed to protecting your personal information and your privacy. This page explains what information we collect, how we use it, and what rights you have in relation to it.

1. What Information Do We Collect?

We collect personal information that you voluntarily provide to us when you register on our store, place an order, or contact us. This includes:

• Your Name, Email Address, and Phone Number.
• Your delivery/shipping address across Pakistan.
• Order history, items purchased, and support chat messages.

2. How Do We Use Your Data?

We use your personal data for clear, professional commercial activities, including:

• Processing your orders, payments, refunds, and packing.
• Sending shipping notifications, tracking codes, and status updates via SMS or email.
• Responding to customer queries, tailoring clothing fitments, or custom engraving messages.

3. Data Sharing with Courier Partners

We only share your shipping coordinates and phone numbers with our verified third-party courier services (such as TCS, Leopards, or M&P) to deliver your premium apparel or accents safely to your doorstep. We never sell your personal information to third-party advertisers.

4. Security and Safety

Your data is stored securely. Our platform operates with SSL encryption to protect data transmission. Your credentials and delivery logs remain fully guarded. If you wish to delete your account or change your addresses, please feel free to reach out to our team at any time.